Welcome to Varkala.co.in. These Terms and Conditions govern your access to and use of our website, services, bookings, experiences, accommodation listings, activities, tours and other travel-related services.
By accessing our website, making an enquiry, submitting a booking request, completing a payment or using any service offered through Varkala.co.in, you agree to be bound by these Terms and Conditions.
Please read them carefully before making a booking.
1. About Our Services
Varkala.co.in is a travel and destination platform designed to help travellers discover and book accommodation, activities, sightseeing experiences, tours, transfers and other travel-related services in and around Varkala and other destinations.
Depending on the service selected, Varkala.co.in may:
- Directly organise or coordinate certain experiences;
- Act as a booking or marketing platform for accommodation providers;
- Connect travellers with independent activity, transport or tour operators;
- Facilitate booking requests and payments on behalf of service providers.
The specific inclusions and conditions applicable to a booking will be communicated on the relevant service or booking page.
2. Booking and Confirmation
A booking is considered confirmed only after:
- We receive the required booking information;
- The applicable payment or advance payment is successfully received, where required;
- Availability is confirmed; and
- A booking confirmation is issued by us or the relevant service provider.
Submitting a booking enquiry or request does not automatically guarantee availability.
In certain cases, accommodation, activities or other services may remain subject to final confirmation from the respective provider. If a requested service is unavailable after payment has been made, we will offer an alternative, reschedule the booking where possible or process a refund for the unavailable service, subject to applicable circumstances.
3. Prices and Payments
All prices displayed on Varkala.co.in are subject to change without prior notice until a booking has been confirmed.
Prices may vary due to factors including:
- Seasonal demand;
- Weekends and public holidays;
- Availability;
- Changes in supplier or operator charges;
- Government taxes or statutory charges;
- Currency or payment processing charges, where applicable;
- Additional services selected by the guest.
The total amount payable, advance payment requirements and payment deadlines will be communicated during the booking process.
A booking may be cancelled if the required payment is not received within the agreed time.
Unless specifically stated otherwise, any additional personal expenses, meals, entrance fees, transportation, insurance or optional activities are not included in the advertised price.
4. Accommodation Bookings
Accommodation descriptions, photographs, amenities and location information are provided to help guests make informed decisions. However, minor differences may occur due to property upgrades, renovations, seasonal conditions or changes made by the accommodation provider.
Room allocation is generally subject to availability at the time of check-in.
Guests must comply with the property’s individual rules regarding:
- Check-in and check-out timings;
- Identification requirements;
- Maximum occupancy;
- Smoking;
- Pets;
- Visitors;
- Noise and behaviour;
- Use of facilities;
- Damage to property.
Early check-in and late check-out are subject to availability and may involve additional charges.
Guests are responsible for providing accurate information regarding the number of occupants, including children and additional guests.
5. Activities, Tours and Experiences
Participation in activities such as kayaking, boating, surfing, water sports, adventure activities, sightseeing and other experiences may involve certain inherent risks.
Guests agree to:
- Follow all safety instructions provided by guides or operators;
- Use safety equipment when required;
- Inform the operator of any relevant limitations that may affect participation;
- Arrive at the designated location on time;
- Avoid participation while under the influence of alcohol or any substance that may affect safety.
Operators may refuse participation or discontinue an activity if a guest behaves in an unsafe manner or does not follow safety instructions. In such circumstances, refunds may not be applicable.
Certain activities may be affected by weather, water conditions, government restrictions or other circumstances beyond our control.
6. Day Trips and Sightseeing Packages
The itinerary displayed for a sightseeing or day trip package is intended as a general guide.
The sequence of attractions, timing, duration and route may change due to:
- Traffic conditions;
- Weather;
- Attraction opening hours;
- Local restrictions;
- Operational requirements;
- Guest pickup locations;
- Safety considerations.
Reasonable efforts will be made to provide the advertised experience. However, we reserve the right to modify the itinerary where necessary.
Entrance fees, meals, personal expenses and optional activities are included only when specifically mentioned in the package inclusions.
7. Transportation and Transfers
Airport, railway station and local transfers may be arranged through Varkala.co.in or independent transport providers.
Guests are responsible for providing accurate:
- Arrival and departure details;
- Flight or train numbers;
- Pickup locations;
- Contact information.
We are not responsible for delays caused by flight disruptions, train delays, traffic, road closures, weather conditions or other circumstances beyond reasonable control.
Guests should allow sufficient travel time and provide updated arrival information whenever possible.
Additional waiting charges or changes to transfer arrangements may apply if the guest’s arrival details differ significantly from the confirmed booking information.
8. Cancellations by Guests
Cancellation policies may vary depending on the accommodation, activity, tour or service booked.
The applicable cancellation terms communicated at the time of booking will apply to that booking.
Unless otherwise specified:
- Cancellation requests must be submitted through the official communication channel used for the booking;
- Refund eligibility may depend on the cancellation date;
- Advance payments may be partially or fully non-refundable;
- Third-party supplier charges may be deducted from any applicable refund;
- Bank, payment gateway or currency conversion charges may be non-refundable.
Failure to arrive for a confirmed booking without prior cancellation may be treated as a no-show, and the booking amount may be non-refundable.
9. Changes and Rescheduling
We will make reasonable efforts to accommodate requests for changes to booking dates, guest numbers, activities or other services.
However, all changes are subject to:
- Availability;
- Price differences;
- Supplier approval;
- Applicable rescheduling policies.
A revised booking may involve additional charges if the new dates, services or accommodation are priced differently.
10. Cancellation or Changes by Us or Service Providers
Occasionally, a booking or activity may need to be changed, postponed or cancelled due to circumstances beyond reasonable control, including:
- Severe weather;
- Natural events;
- Government restrictions;
- Safety concerns;
- Operational issues;
- Closure of an attraction or property;
- Transport disruptions;
- Force majeure events.
Where reasonably possible, we will attempt to offer an alternative service, rescheduled date or applicable refund.
We are not responsible for additional expenses incurred by guests as a result of such changes, including independently booked flights, accommodation, transportation or other travel arrangements.
11. Guest Responsibilities
Guests are responsible for:
- Providing accurate booking information;
- Carrying valid identification where required;
- Arriving on time;
- Following local laws and regulations;
- Respecting accommodation, staff, guides and other travellers;
- Taking reasonable care of personal belongings and property;
- Paying for any damage caused by themselves or members of their group.
Varkala.co.in and its service partners reserve the right to refuse service to guests whose behaviour is abusive, threatening, unsafe, illegal or disruptive.
No refund may be provided if a guest is removed from an activity, tour or accommodation due to serious misconduct.
12. Damage to Property
Guests may be held responsible for damage caused to accommodation, vehicles, equipment, safety gear or other property through negligence, misuse or intentional actions.
The relevant property owner or service provider may charge the guest for reasonable repair or replacement costs.
13. Health, Fitness and Safety
Certain activities may not be suitable for everyone.
Guests are responsible for deciding whether they are physically capable of participating in an activity. If you have any concerns about your ability to participate, you should seek appropriate professional advice before booking.
You must inform the relevant operator of any condition, limitation or special requirement that may reasonably affect your safety or participation.
We do not provide medical advice.
In an emergency, guests should immediately contact the relevant local emergency services or seek appropriate medical assistance.
14. Travel Insurance
We strongly recommend that all travellers obtain appropriate travel insurance before travelling.
Travel insurance may help cover circumstances such as:
- Trip cancellation;
- Medical emergencies;
- Accidents;
- Lost or damaged belongings;
- Travel delays;
- Emergency evacuation;
- Other unexpected travel disruptions.
Guests are responsible for arranging their own insurance unless explicitly included in a package.
15. Third-Party Service Providers
Some accommodation, activities, transport services, restaurants, attractions and other experiences listed on our platform may be operated by independent third parties.
Where Varkala.co.in acts as an intermediary or booking facilitator, the relevant third-party provider remains responsible for delivering its service.
While we make reasonable efforts to work with reliable service providers, we cannot guarantee that every third-party service will meet every individual expectation.
Any specific concerns regarding the delivery of a third-party service may also be subject to that provider’s own terms and conditions.
16. Accuracy of Website Information
We aim to keep information on Varkala.co.in accurate and up to date. However, errors or changes may occasionally occur.
This may include information relating to:
- Prices;
- Availability;
- Distances;
- Images;
- Amenities;
- Opening hours;
- Activity duration;
- Attractions;
- Travel routes.
Information such as approximate distances and travel times should be treated as general guidance and may vary depending on the route, traffic and other conditions.
We reserve the right to correct errors and update information when necessary.
17. Photography and Media
Images displayed on Varkala.co.in are intended to represent destinations, properties, activities and experiences. Actual conditions may vary due to season, weather, renovations, lighting or other factors.
Guests may be photographed or recorded during certain activities or experiences for operational or promotional purposes only where permitted and in accordance with applicable requirements.
If you do not wish to be photographed during an organised experience, please inform the relevant guide or team member where practical.
18. Intellectual Property
All content available on Varkala.co.in, including text, branding, logos, graphics, website design, photographs and other original materials, is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute or commercially use our content without prior written permission, except where permitted by law.
19. Website Use
You agree not to use Varkala.co.in for any unlawful, fraudulent or harmful purpose.
You must not:
- Submit false booking information;
- Attempt unauthorised access to the website or its systems;
- Interfere with website functionality;
- Use automated systems to extract data without permission;
- Misrepresent yourself or another person;
- Use the platform for fraudulent transactions.
We reserve the right to restrict or terminate access where misuse is suspected.
20. Personal Belongings
Guests are responsible for their personal belongings during accommodation stays, transfers, tours and activities.
We recommend that valuables, travel documents and personal items are kept secure at all times.
Varkala.co.in is not responsible for loss, theft or damage to personal belongings except where liability cannot legally be excluded under applicable law.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Varkala.co.in shall not be liable for indirect, incidental, consequential or special losses arising from the use of our website or services.
Our responsibility, where applicable, may be limited to the amount paid to us for the specific service giving rise to the claim.
Nothing in these Terms and Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.
22. Force Majeure
We shall not be held responsible for failure or delay in providing services due to events beyond reasonable control.
Such events may include natural disasters, severe weather, flooding, pandemics, government action, strikes, civil disturbances, transportation disruptions or other unforeseen events.
In such circumstances, we will make reasonable efforts to provide suitable alternatives where possible.
23. Complaints and Service Issues
If you experience an issue during your stay, activity or trip, please inform us or the relevant service provider as soon as possible.
Reporting an issue promptly gives us the best opportunity to investigate and, where possible, resolve the matter during your trip.
Complaints submitted after the completion of a service may be reviewed based on the information and evidence available.
24. Privacy
Your use of Varkala.co.in is also subject to our Privacy Policy.
By using our services, you acknowledge that certain personal information may be collected and processed for purposes such as:
- Managing bookings;
- Communicating with guests;
- Processing payments;
- Coordinating with service providers;
- Improving our services;
- Meeting legal or regulatory obligations.
We encourage users to review our Privacy Policy for further information.
25. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements or operational practices.
The latest version will be published on this page with an updated effective date.
Your continued use of the website or services after updated Terms are published may constitute acceptance of the revised Terms, subject to applicable law.
26. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising from the use of this website or services shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
27. Contact Us
If you have questions regarding these Terms and Conditions, a booking or any of our services, please contact us through the contact details provided on Varkala.co.in.
We will make reasonable efforts to assist you and address your query as promptly as possible.
Acceptance of Terms
By accessing Varkala.co.in, submitting an enquiry, making a booking or using any service arranged through our platform, you confirm that you have read, understood and agreed to these Terms and Conditions.
